Shipping Policy

At Bella Marble, we are committed to providing a smooth and reliable delivery experience for our customers. This Shipping & Delivery Policy outlines how we handle the transportation, delivery, and installation of our stone products and custom stonework projects.

Bella Marble proudly services:

Metropolitan Melbourne
Greater Melbourne Region
Regional Victoria (subject to project requirements)

If your project is located outside these areas, please contact our team to discuss available delivery and installation options.

Most Bella Marble products are custom fabricated to meet individual project specifications. Because our stone products are manufactured to order, delivery timeframes may vary depending on:

Material availability
Project size and complexity
Fabrication requirements
Site readiness
Installation scheduling

Estimated delivery and installation dates will be provided during the quotation and project planning process.

Residential Projects

Measurement & Template: Scheduled after site readiness confirmation.
Fabrication: Typically 5–15 business days depending on the material and project scope.
Installation: Scheduled upon completion of fabrication.

Commercial Projects

Commercial projects may require additional lead times depending on project size, design specifications, and scheduling requirements.

Please note that all delivery timeframes are estimates and may be subject to change.

To ensure a successful delivery and installation process, customers must:

Provide accurate project and site information.
Ensure safe and unobstructed access to the property.
Ensure all relevant construction or renovation works are completed before installation.
Notify Bella Marble of any access restrictions, staircases, elevators, or special site conditions.

Failure to provide adequate site access may result in delays or additional charges.

Delivery and installation costs will be outlined in your quotation.

Charges may vary based on:

Delivery location
Project size and weight
Site accessibility
Installation requirements
Regional delivery distances

Any applicable delivery fees will be clearly communicated before project approval.

Customers are encouraged to inspect all products and completed installations upon delivery and installation completion.

If you believe there is any issue with your product or installation, please notify our team as soon as possible so that we can investigate and assist.

While we strive to meet agreed delivery schedules, delays may occasionally occur due to circumstances beyond our control, including:

Supplier delays
Material shortages
Weather conditions
Transport disruptions
Site access issues
Public holidays
Unforeseen manufacturing requirements

Bella Marble will make every reasonable effort to keep customers informed of any delays.

Ownership of products transfers to the customer once full payment has been received, unless otherwise agreed in writing.

Risk in the product may pass upon delivery or installation, subject to the terms outlined in your quotation or service agreement.

Where installation services are included:

Installation dates will be scheduled in advance.
Customers must ensure the site is ready for installation.
Any delays caused by site conditions may require rescheduling and may incur additional costs.

Our team will perform installations using industry best practices and professional workmanship standards.

If you receive a product that appears damaged or does not match your approved specifications, please contact Bella Marble as soon as possible.

To assist with any investigation, we may request:

Photographs of the issue
Project details
Delivery information
A description of the concern

We will work with you to resolve any genuine issues promptly and fairly.

If you have any questions regarding delivery, shipping, installation scheduling, or project timelines, please contact our team.

Bella Marble

📍 Dandenong South, Melbourne, Victoria, Australia

📞 Phone: (03) 9706 5725

📧 Email: simon@bellamarble.com.au

🌐 Website: bellamarble.com.au